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CCB Enjoys Rapid Growth of E-Banking

Published time：2005-08-26

In recent years, China Construction Bank Corporation (CCB) has made the E-banking service as a major sustainable strategic business to develop and push. And E-banking has maintained a rapid and robust growth trend. By the end of July, the number of E-banking customers throughout CCB has reached 26,040,000, with increase of 10,850,000 new clients in this year, completed transaction amount of 176,280,000 and transaction volume of RMB 5,021.8 billion.
　　Reportedly, CCB E-banking has its own unique advantages in terms of its functions and services and has become a major channel for customers to conduct daily transactions. This helps CCB save tremendous internal resources. At present, the transaction volume of E-banking equals to the transaction volume of 1,399 outlets, accounting 9.5% of transaction volume of CCB outlets.
　　This year, CCB sticks to the customer-focused concept to develop its business in a rapid manner and takes E-banking as a major strategic business to develop. CCB always insists on the thought of market-oriented and brand creation to provide better services and establish the E-banking brand, namely E-Route. CCB also at the right time, say the New Year’s Day, Spring Festival and Labor Day, conducts marketing and promotion activities, which have already assist CCB to increase customers and transaction volume. CCB continuously improves and strengthens the establishment of E-banking channels and offers quality services to clients. So far, CCB has already built up Call Center system throughout 30 CCB outlets. And there are another 8 outlets that have provided cell phone banking services. The cell phone banking can offer services including enquiry, service monitoring, transaction disposal, and operator services after 8 working hours. VIP customers system has already been updated and passed the examination of competent authorities. By the end of this July, the VIP customers of VIP customers system has reached 375, and securities & treasury bank custody system has developed 980,000 customers.