We greatly appreciate your feedback on your banking experience with us. Your feedback will allow us to improve our banking products / services to serve you better in the future.
1. You may lodge a complaint through the following channels:
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(i) Call us |
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Customer Service Line: 603-2160 1961 |
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(ii) Email |
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customerservice@my.ccb.com |
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(iii) Write to us |
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China Construction Bank (Malaysia) Berhad |
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(iv) Via CCBM’s website |
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2. You may be asked to provide further information or clarification from time to time and to cooperate in any investigation or any process carried out upon receipt of your complaints via any of the above channels.
3. We will acknowledge receipt of your complaint within 24 hours on a working day and will endeavour to resolve it as soon as possible. If a complaint involves complex investigation or requires a longer time to resolve, you will be notified and the timeframe will be extended.
Thank you
